Terms of Service
Last updated: 3 December 2025
These Terms of Service ("Terms") apply to your use of StudioStack ("the Service"), provided by StudioStack Ltd, a company registered in England and Wales ("we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms.
1. About StudioStack
StudioStack is an online workspace platform designed for visual creatives (including photographers, videographers, and creative studios) to manage client relationships, jobs, galleries, and invoicing. The Service provides tools for:
- Job scheduling and management with recurring templates
- Client relationship management with unified profiles
- Gallery creation, delivery, and access control
- Invoice generation, payment tracking, and automated reminders
- Client portals for viewing work and making payments
- Payment protection features including gallery locking
Alpha Testing Notice
The Service is currently in the alpha testing phase. This means:
- The platform is under active development and testing
- Features are experimental and may change, break, or be removed without notice
- The Service is not intended for business-critical or production use
- You are testing the platform to provide feedback and help us identify issues
- Data loss, service interruptions, and unexpected behaviour should be expected
- The Service will transition to beta phase once it reaches greater stability
You should not rely on StudioStack as your primary business system during alpha testing. Maintain alternative workflows and backup systems for your business operations.
2. Who May Use the Service
2.1 Age and Capacity Requirements
- You must be at least 18 years old to use StudioStack
- You must have the legal capacity to enter into binding contracts
- If you are using the Service on behalf of a business or organisation, you represent and warrant that you have authority to bind that entity to these Terms
2.2 Professional Use
The Service is designed for professional use by visual creatives managing client work. You represent that you are using the Service for legitimate business purposes.
2.3 Data Protection Obligations
You are responsible for ensuring that any personal data you upload about your clients is collected and used lawfully in accordance with applicable data protection legislation, including:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018
- Any other applicable privacy laws
You must have appropriate legal bases and, where required, consent from your clients before uploading their personal information to the Service.
2.4 Geographic Restrictions
The Service is currently available worldwide but is governed by English law. You are responsible for ensuring your use of the Service complies with local laws in your jurisdiction.
3. Your Account
3.1 Account Creation and Accuracy
- You must provide accurate, current, and complete information when creating your account
- You must promptly update your account information if it changes
- Providing false or misleading information may result in account suspension or termination
3.2 Account Security
- You must keep your login credentials (username and password) secure and confidential
- You must use a strong, unique password that you do not use for other services
- You are fully responsible for all activity that occurs under your account, whether or not authorized by you
- You must notify us immediately at felix@studiostack.co.uk if you suspect unauthorized access to your account
- We are not liable for any loss or damage arising from your failure to maintain account security
3.3 Account Restrictions
- Each account is for use by a single user or business entity only
- You may not share your account credentials with others
- You may not transfer, sell, or rent your account to another person or entity
- You may not create multiple accounts to circumvent restrictions or for deceptive purposes
3.4 Account Suspension and Closure
We may suspend or permanently close accounts that:
- Misuse the Service or breach these Terms
- Engage in fraudulent, abusive, or unlawful activity
- Create security risks or vulnerabilities
- Upload prohibited or illegal content
- Fail to pay fees (once paid plans are introduced)
- Remain inactive for extended periods (with prior notice)
4. Content You Upload
4.1 Ownership of Your Content
You retain all intellectual property rights, including copyright, to the images, photographs, videos, documents, and other content ("Your Content") you upload to the Service. We do not claim any ownership over Your Content.
4.2 License You Grant to Us
By uploading Your Content to the Service, you grant us a non-exclusive, worldwide, royalty-free license to:
- Store, host, and back up Your Content on our servers and those of our service providers
- Process, optimize, and generate thumbnails or previews of Your Content
- Display and transmit Your Content through the Service, including through client portals
- Reproduce Your Content as necessary for backup, disaster recovery, and data redundancy purposes
- Cache and deliver Your Content through content delivery networks for performance
This license is solely for the purpose of providing, maintaining, and improving the Service. We will not use Your Content for any other purpose, including marketing or promotional activities, without your explicit consent.
4.3 License Termination
The license you grant to us terminates when you delete Your Content from the Service or close your account, except that:
- Content may persist in backups for up to 90 days after deletion
- We may retain content as required for legal compliance, dispute resolution, or enforcement of these Terms
- Content that has been shared with your clients through portals may remain accessible to them until you revoke access
4.4 Your Responsibilities for Content
You represent, warrant, and agree that:
- You own or have all necessary rights, licenses, consents, and permissions to upload Your Content and grant us the license described above
- Your Content does not infringe or violate any third-party intellectual property rights, including copyright, trademark, patent, trade secret, or moral rights
- Your Content does not violate any person's privacy rights, publicity rights, or data protection rights
- Your Content complies with all applicable laws and regulations
- Your Content does not contain any viruses, malware, or harmful code
4.5 Prohibited Content
You must not upload, share, or transmit content that:
- Is illegal, unlawful, or promotes illegal activity
- Infringes intellectual property or other proprietary rights
- Contains child sexual abuse material or exploits minors in any way
- Is defamatory, threatening, harassing, hateful, or discriminatory
- Contains pornographic, obscene, or sexually explicit material (except in a professional context appropriate for creative work)
- Promotes violence, terrorism, or self-harm
- Contains malware, viruses, or malicious code
- Violates any person's privacy or data protection rights
- Is fraudulent, deceptive, or misleading
4.6 Content Removal
We reserve the right to remove any content that violates these Terms or applicable law, and to suspend or terminate accounts that repeatedly upload prohibited content. We will make reasonable efforts to notify you before removing content, except where immediate removal is required by law or to prevent harm.
4.7 Watermarking and Image Protection
You may apply watermarks to images you upload. Watermarks are applied according to your settings and are your responsibility. We do not guarantee that watermarks will prevent unauthorized use of your images.
5. Our Intellectual Property
5.1 Service Ownership
The Service, including all software, code, designs, graphics, user interfaces, databases, algorithms, trade dress, trademarks, service marks, and all related intellectual property rights, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.
5.2 Restrictions on Use
You may not:
- Copy, modify, adapt, translate, or create derivative works based on the Service
- Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Service
- Remove, alter, or obscure any proprietary notices (copyright, trademark, etc.) on the Service
- Use the Service to develop, test, or operate a competing product or service
- Frame, mirror, or otherwise incorporate the Service into another website or service
- Access the Service to build a similar or competitive product or to copy any features, functions, or graphics
- Use any automated system (bots, scrapers, crawlers) to access the Service without our permission
- Attempt to gain unauthorized access to any part of the Service, other users' accounts, or our systems
5.3 Trademark Usage
"StudioStack" and our logo are trademarks of StudioStack Ltd. You may not use our trademarks without our prior written permission, except as necessary to refer to the Service.
5.4 Feedback
If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that Feedback into the Service without any obligation to you.
6. Data Protection
6.1 Your Role and Our Role
When you use StudioStack, two types of personal data are processed:
Your Account Data
Information about you and your use of the Service (your name, email, usage data, etc.). For this data, we are the Data Controller and determine how it is processed. This is covered in our Privacy Policy.
Your Client Data
Information you upload about your clients (their names, contact details, job information, galleries, invoices, etc.). For this data, you are the Data Controller and we are the Data Processor. This means:
- You determine what client data to collect, why you collect it, and how it should be used
- You are responsible for having a lawful basis under UK GDPR to process your clients' personal data
- You must provide your clients with appropriate privacy information about how their data is used
- We process your client data only according to your instructions and as necessary to provide the Service
6.2 Your Data Protection Responsibilities
You are responsible for:
- Obtaining any necessary consents from your clients before uploading their data
- Having a valid legal basis (consent, contract, legitimate interest, etc.) for processing client data
- Providing your clients with privacy notices explaining how their data is used
- Responding to data subject access requests and other rights requests from your clients
- Ensuring the accuracy of the data you upload
- Only uploading data that is necessary and relevant for your legitimate business purposes
- Complying with data minimization, storage limitation, and other UK GDPR principles
- Implementing appropriate security measures on your end (secure passwords, device security, etc.)
6.3 Data Security
We implement appropriate technical and organisational security measures to protect your data, including:
- Encryption of data in transit using TLS/SSL
- Encrypted storage of passwords using industry-standard hashing
- Access controls limiting who can access your data
- Regular security monitoring and threat detection
- Secure data centres with physical access controls
- Regular backups and disaster recovery procedures
- Security testing and vulnerability assessments
However, no system is completely secure. You acknowledge the inherent security risks of transmitting data over the internet and that we cannot guarantee absolute security.
6.4 Data Retention and Deletion
Active Accounts:
- While your account is active, we retain your data as necessary to provide the Service
- You can delete specific client records, jobs, galleries, or invoices at any time through the Service interface
Account Closure:
- Upon account closure, we will delete or anonymize your data within 90 days
- Some data may be retained longer where required for legal, accounting, regulatory, or fraud prevention purposes
- Backups may contain deleted data for up to 90 days after deletion
Legal Retention:
- Financial records (invoices, payment data) will be retained for 7 years to comply with UK tax law
- Data subject to legal holds, disputes, or investigations will be retained until resolved
Your Responsibilities:
- You are responsible for exporting any data you wish to retain before closing your account
- We provide data export functionality to allow you to download your data
- After the retention period, we have no obligation to recover or provide deleted data
6.5 International Data Transfers
Some of our service providers and sub-processors operate outside the United Kingdom, which means your data may be transferred to, stored in, or accessed from countries outside the UK.
Where data is transferred outside the UK, we ensure appropriate safeguards:
- Adequacy Decisions: We transfer data to countries the UK Government has deemed to provide adequate data protection
- Standard Contractual Clauses: For other countries, we use UK International Data Transfer Agreement (IDTA) or EU Standard Contractual Clauses approved for UK transfers
- Additional Safeguards: We implement supplementary security measures where necessary
Our primary international transfers are to: United States (Vercel, Render, Stripe, Google) under Standard Contractual Clauses, European Union data centres, and Cloudflare's global content delivery network.
7. Job Management
StudioStack allows you to create, schedule, and track photography jobs for your clients. You can manage job details, pricing, schedules, and completion status.
7.1 Job Information
- You may record details about jobs including dates, times, locations, descriptions, and pricing
- You are responsible for ensuring job information is accurate and up-to-date
- Clients can view jobs assigned to them through the Client Portal
- Job data is stored securely and accessible only to your organisation
7.2 Scheduling and Reminders
- You may use the Service to schedule jobs and set reminders
- The Service may send automated email reminders about upcoming jobs
- You are responsible for ensuring job schedules are accurate
- We are not responsible if automated reminders fail to send or are delayed
- You should maintain your own calendar and backup scheduling systems
8. Client Management
You may use StudioStack to manage information about your photography clients, including contact details, job history, and communication preferences.
8.1 Client Records
- You may create records for each client containing names, contact information, and other relevant details
- You are responsible for obtaining appropriate consent from clients before recording their data
- Client data must be accurate, relevant, and not excessive for your business purposes
- You can edit or delete client records at any time
8.2 Client Communication
- The Service enables automated email notifications to clients about jobs, galleries, and invoices
- You are responsible for ensuring clients have consented to receive these communications
- Clients can manage their notification preferences through their Client Portal
- You must comply with all applicable email marketing and privacy laws
9. Gallery Management and Delivery
StudioStack enables you to upload, organise, and deliver photography galleries to your clients. You may watermark images, control access, and track downloads.
9.1 Gallery Creation and Upload
- You may create galleries and upload photographs in supported formats (JPEG, PNG)
- You are responsible for ensuring you have rights to all uploaded images
- The Service will generate thumbnails and apply watermarks automatically if configured
- Storage limits and file size restrictions may apply based on your plan
9.2 Gallery Delivery
- You control when galleries are marked as "delivered" and made available to clients
- Clients can access delivered galleries through their Client Portal or direct gallery links
- You can generate shareable gallery links with restricted access
- The Service may send automated email notifications when galleries are delivered
9.3 Watermarking
- You may create watermark templates and apply them to gallery images
- Watermarks are applied asynchronously via background processing
- You can configure position, size, opacity, and orientation for watermarks
- We are not responsible for watermark quality or if watermark processing fails
9.4 Gallery Delivery Failures
Important Disclaimer
We are not responsible if galleries fail to deliver to clients or if clients cannot access galleries. This includes but is not limited to:
- Email delivery failures or emails caught by spam filters
- Clients losing access to gallery links or portal credentials
- Service downtime, outages, or maintenance preventing access
- Network connectivity issues or browser compatibility problems
- Storage system failures or data corruption
- Processing delays for thumbnails, watermarks, or other features
You should maintain backup copies of all original photographs and have alternative delivery methods available. The Service is provided on an "as-is" basis during alpha testing with no guarantees of reliability.
10. Client Portal
StudioStack provides a Client Portal where your clients can access jobs, galleries, invoices, and other information you share with them.
10.1 Portal Access
- Each client receives a unique portal token that grants access to their dedicated portal
- Portal tokens should be treated as confidential and not shared
- You can generate direct gallery links that bypass the main portal for specific galleries
- You are responsible for securely communicating portal access credentials to clients
10.2 Portal Content
- Clients can view jobs assigned to them, including dates, descriptions, and status
- Clients can access delivered galleries, download images, and view watermarked previews
- Clients can view and download invoices in PDF format
- Only data you explicitly assign to a client is visible in their portal
10.3 Client Portal Availability Disclaimer
Critical Limitation
We are not responsible if clients cannot access their Client Portal or if the portal does not function correctly. This is a beta service provided without warranties. Scenarios we are not liable for include:
- Portal links not working or leading to error pages
- Clients unable to log in or authenticate
- Portal downtime, slow performance, or functionality failures
- Data not displaying correctly or being inaccessible in the portal
- Download failures or corrupted file downloads
- Browser compatibility issues or mobile access problems
- Any loss of business, revenue, or client relationships due to portal issues
You acknowledge the Client Portal is experimental beta software and should have backup methods for delivering content to clients. We recommend maintaining alternative communication channels and delivery systems.
11. Payment Protection Features
StudioStack includes features that help you control access to galleries based on payment status, protecting your work until clients fulfil their payment obligations.
11.1 Gallery Access Controls
- You can configure galleries to require payment before clients can access them
- Access controls can be based on job payment status or overall client account status
- The Service will automatically lock or unlock galleries based on your configured rules
- You can manually override access restrictions at any time
11.2 Payment Status Tracking
- You can track payment status for jobs and invoices (unpaid, partial, paid, overdue)
- The Service can automatically calculate overdue statuses based on due dates
- Payment status affects gallery access according to your configured rules
- You are responsible for keeping payment information accurate and up-to-date
11.3 Responsibility and Liability
Payment protection features are provided as a convenience tool. You are solely responsible for:
- Configuring payment rules correctly for your business needs
- Ensuring payment statuses are accurate
- Verifying that access controls work as intended before relying on them
- Having contracts or terms with clients regarding payment and delivery
- Chasing unpaid invoices and managing client payment relationships
- Any consequences if payment protection features malfunction or fail
We do not guarantee these features will prevent unauthorized access to your content. You should maintain your own systems for tracking payments and controlling content delivery.
12. Invoicing
StudioStack enables you to create, manage, and send invoices to your clients for photography services.
12.1 Invoice Creation
- You may create invoices with line items, quantities, prices, tax, and discounts
- You can link invoices to specific jobs for organisational purposes
- The Service will automatically generate invoice PDFs that can be downloaded or emailed
- You are responsible for ensuring invoice information is accurate and complies with applicable laws
12.2 Tax and Accounting
- You are responsible for calculating and charging appropriate taxes
- The Service provides tools to add tax amounts, but does not provide tax advice
- You must comply with all applicable tax, accounting, and invoicing regulations in your jurisdiction
- We are not responsible for the tax or accounting accuracy of invoices you create
12.3 Invoice Delivery
- Invoices can be viewed and downloaded through the Client Portal
- The Service may send automated email notifications when invoices are created
- You are responsible for ensuring clients receive invoices
- We are not responsible if invoice emails fail to deliver or if clients cannot access invoices
12.4 Payment Processing
Important: StudioStack does not process payments. We only provide tools to create invoices and track payment status. You are responsible for:
- Setting up your own payment processing systems (bank transfers, Stripe, PayPal, etc.)
- Collecting payments from clients
- Recording payment receipts in the Service
- Handling payment disputes, refunds, and chargebacks
- Complying with payment card industry (PCI) standards if applicable
13. Communications and Notifications
StudioStack sends automated email notifications to you and your clients about various events within the Service.
13.1 Automated Emails
The Service may send automated emails for:
- Account creation and verification
- Password reset requests
- Invoice notifications when new invoices are created
- Payment confirmations when payments are recorded
- Gallery delivery notifications when galleries are made available
- Booking confirmations for scheduled jobs
- System announcements and important updates
13.2 Notification Preferences
- You can configure which types of notifications are sent to clients
- Clients can manage their own notification preferences through the Client Portal
- Some critical emails (account security, legal notices) cannot be disabled
- You must respect client preferences and applicable email regulations
13.3 Email Delivery Disclaimer
While we make reasonable efforts to deliver emails reliably, we do not guarantee email delivery. Emails may:
- Be delayed or fail to send due to technical issues
- Be caught by spam filters or blocked by email providers
- Be rejected due to invalid email addresses
- Contain incorrect information if you provided incorrect data
You should not rely exclusively on automated emails for critical communications. We recommend confirming important information through direct communication with clients.
13.4 Your Responsibilities
- Ensuring client email addresses are accurate and up-to-date
- Obtaining consent from clients to send them automated emails
- Complying with email marketing laws (CAN-SPAM, GDPR, PECR, etc.)
- Providing clients with clear opt-out mechanisms
- Respecting unsubscribe requests
- Not using the Service for spam, unsolicited marketing, or illegal communications
14. Data Loss and Service Availability
CRITICAL BETA WARNING
StudioStack is beta software. We do not guarantee data integrity, service uptime, or reliability.
By using this Service during alpha testing, you acknowledge and accept the significant risks of data loss, corruption, or inaccessibility.
14.1 Backup Responsibility
YOU MUST MAINTAIN YOUR OWN BACKUPS OF ALL CONTENT. We are not responsible if:
- Your uploaded photographs, client data, or other content is lost, corrupted, or deleted
- Gallery images fail to display, download, or become inaccessible
- Data is accidentally deleted by you or your team members
- Bugs, errors, or system failures cause data loss
- Database failures, storage system malfunctions, or infrastructure issues occur
- We need to roll back to an earlier backup that doesn't include your recent changes
- The Service is discontinued and data is not recoverable
While we implement backup systems, these are for disaster recovery only and are not guaranteed. Backups may be incomplete, corrupted, or unavailable when needed.
14.2 Service Availability
We do not guarantee the Service will be available at any particular time or for any duration. The Service may:
- Experience downtime, outages, or slow performance at any time
- Be unavailable for scheduled maintenance without advance notice
- Be unavailable for emergency maintenance or urgent security patches
- Experience degraded performance during high traffic periods
- Have features that are temporarily broken or non-functional
- Be discontinued entirely at our discretion during the beta period
There is no Service Level Agreement (SLA) during alpha testing. We provide no uptime guarantees.
14.3 Beta Software Risks
As beta software, StudioStack may contain bugs, errors, or incomplete features. You acknowledge:
- Features may not work as expected or documented
- The Service may crash, freeze, or behave unpredictably
- Data may be processed incorrectly (invoices, calculations, payments, etc.)
- Security vulnerabilities may exist and may not be immediately patched
- The user interface and features may change without notice
- We may reset databases or require data migrations that could cause data loss
- Performance may be significantly slower than a production-ready service
14.4 Your Responsibilities
To mitigate the risks of using beta software, you should:
- Keep local copies of all original photographs before uploading
- Regularly export your client data, jobs, invoices, and other critical information
- Maintain backup systems for client communication and content delivery
- Verify critical operations (invoices, payments, gallery access) function correctly
- Not rely exclusively on StudioStack for mission-critical business operations
- Have contingency plans for Service outages or failures
- Monitor the Service for issues and report bugs promptly
14.5 No Recovery Guarantees
If data is lost or corrupted, we will make reasonable efforts to restore it from backups if available. However, we make no guarantees about successful recovery. Lost data may be permanently unrecoverable. We will not be liable for any consequences of data loss or unavailability.
15. Prohibited Uses
You may only use StudioStack for lawful purposes and in compliance with these Terms. The following uses are strictly prohibited:
15.1 General Prohibited Conduct
- Uploading, storing, or sharing content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
- Uploading content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights
- Uploading content depicting minors in a sexualized manner or child sexual abuse material (CSAM)
- Uploading malware, viruses, or any malicious code
- Using the Service to stalk, harass, or harm another person
- Impersonating any person or entity, or falsely stating or misrepresenting your affiliation
- Collecting or storing personal data about other users without their consent
- Using the Service for any fraudulent or deceptive purpose
- Violating any applicable local, national, or international law
15.2 Technical Restrictions
- Attempting to gain unauthorized access to the Service, other users' accounts, or our computer systems
- Interfering with or disrupting the Service or servers/networks connected to the Service
- Using any robot, spider, scraper, or other automated means to access the Service
- Attempting to probe, scan, or test the vulnerability of the Service or breach security measures
- Reverse engineering, decompiling, or disassembling any part of the Service
- Removing or modifying any proprietary notices or labels
- Creating derivative works based on the Service
- Framing or mirroring any part of the Service
- Using the Service in a manner that could damage, disable, overburden, or impair our infrastructure
- Attempting to circumvent any security, access control, or usage limits
15.3 Enforcement
We reserve the right, but have no obligation, to:
- Monitor use of the Service for compliance with these Terms
- Investigate violations and take appropriate action
- Remove content that violates these Terms or is otherwise objectionable
- Suspend or terminate accounts that violate these Terms
- Report illegal activity to law enforcement authorities
- Cooperate with law enforcement investigations
Violations of these Terms may result in civil or criminal liability. You agree to indemnify us for any losses arising from your prohibited use.
16. Software Licence
This section sets out the terms of the licence granted to you to use the StudioStack software.
16.1 Licence Grant
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to:
- Access and use the Service via web browser or authorised applications
- Use the Service for your legitimate business purposes as a visual creative professional
- Create, store, and manage content within the Service according to the service features
- Allow your clients to access the Client Portal features made available to them
16.2 Licence Restrictions
In addition to the restrictions in Section 5, you may not:
- Rent, lease, lend, sell, sublicence, or distribute the Service to any third party
- Use the Service in any manner that violates applicable laws or regulations
- Access the Service through any automated means without our permission
- Circumvent or disable any security or access control features
- Use the Service to store or transmit malicious code
16.3 Software Updates
We may provide updates, patches, bug fixes, and new features to the Service from time to time. These updates may be applied automatically without prior notice. Your continued use of the Service following any updates constitutes acceptance of the updated software.
16.4 Licence Termination
This licence terminates automatically if you breach these Terms. Upon termination, you must cease all use of the Service. The licence is also terminated when you close your account or we terminate your access to the Service.
17. Accounting Integrations
StudioStack offers integrations with third-party accounting software such as Xero and QuickBooks to help you synchronise your invoicing and financial data.
17.1 Integration Features
- Connect your StudioStack account to supported accounting platforms via OAuth
- Automatically push invoices, payments, and contact information to your accounting software
- Import existing contacts from your accounting software into StudioStack
- Synchronise payment status between StudioStack and your accounting platform
17.2 OAuth Connections
When you connect an integration:
- You authorise StudioStack to access your accounting software on your behalf using OAuth tokens
- We store encrypted OAuth tokens securely to maintain the connection
- You can disconnect integrations at any time through your settings, which revokes our access
- We only request the minimum permissions necessary to provide the integration features
17.3 Data Synchronisation
When synchronisation is enabled:
- Invoice data (including client names, amounts, line items, and tax) will be sent to your accounting software
- Payment records may be synchronised between platforms
- Client contact information may be shared with your accounting software
- Synchronisation occurs automatically when you create or update invoices and payments
17.4 Your Responsibilities
- You are responsible for ensuring your accounting software account is properly configured
- You must verify that synchronised data is accurate in your accounting software
- You are responsible for any tax, accounting, or compliance requirements in your accounting records
- You must comply with the terms of service of the connected accounting platform
- You should regularly review synchronisation logs and resolve any sync errors
17.5 Integration Limitations
Important Limitations
We are not responsible for:
- Synchronisation failures, delays, or errors
- Data discrepancies between StudioStack and your accounting software
- Changes to third-party APIs that may affect integration functionality
- Third-party service outages or downtime
- Tax calculations, VAT handling, or accounting accuracy in the third-party platform
- Loss of data or duplicate entries caused by synchronisation issues
You should maintain your own records and verify all financial data independently. Integrations are provided as a convenience feature and should not be your sole method of accounting record-keeping.
17.6 Supported Platforms
We currently support integration with Xero. Additional platforms such as QuickBooks may be added in the future. We may add, modify, or discontinue support for any integration platform at our discretion.
18. Third-Party Services
StudioStack relies on various third-party service providers to operate. By using the Service, you acknowledge that your data may be processed by these providers.
18.1 Service Providers
We use the following categories of third-party services:
- Hosting and Infrastructure: Vercel (frontend hosting), Render (backend hosting), Cloudflare (CDN and storage)
- Database: Neon (PostgreSQL database hosting)
- Storage: Cloudflare R2 (image and file storage)
- Email Delivery: Resend (transactional email service)
- Queue Management: Upstash (Redis for background job processing)
- Payment Processing: Stripe (when payment features are enabled)
- Accounting Integrations: Xero, QuickBooks (when connected by you)
- Analytics and Monitoring: Sentry (error tracking), various analytics services
18.2 Third-Party Terms and Policies
- Each third-party service has its own terms of service and privacy policies
- We select providers that maintain appropriate security and privacy standards
- We are not responsible for the practices, policies, or performance of third-party services
- Service disruptions by third-party providers may affect StudioStack availability
18.3 Changes to Providers
We may change, add, or remove third-party service providers at any time to improve the Service, reduce costs, or for other business reasons. We will update this section when significant provider changes occur.
18.4 Data Processing
Third-party providers process data on our behalf as data processors (sub-processors). We have contracts with these providers requiring them to maintain appropriate security and only process data according to our instructions. However, we cannot control their operations entirely and are not liable for their acts or omissions.
19. Fees and Payment
Beta Pricing
StudioStack is currently free to use during the alpha testing period. You will not be charged for access to the Service at this time.
19.1 Future Pricing
- We reserve the right to introduce fees or subscription plans in the future
- We will provide at least 30 days advance notice before charging any fees
- You may continue using the free Service (if available) or cancel your account if you don't wish to pay
- Beta users may receive discounted pricing or extended free access as a thank-you for early participation
19.2 Usage Limits
Even during the free beta period, we may impose reasonable usage limits such as storage quotas, upload limits, or user limits. These limits help us manage infrastructure costs and ensure fair access for all users.
20. Limitation of Liability
MANDATORY LEGAL PROTECTION
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. You use the Service entirely at your own risk. We disclaim all liability to the maximum extent permitted by law.
20.1 No Warranties
WE PROVIDE THE SERVICE "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, either express or implied, including but not limited to:
- Warranties of merchantability, fitness for a particular purpose, or non-infringement
- Warranties that the Service will be uninterrupted, timely, secure, or error-free
- Warranties regarding the quality, accuracy, reliability, or completeness of the Service
- Warranties that defects will be corrected
- Warranties regarding data security, availability, or integrity
No advice or information obtained from us shall create any warranty not expressly stated in these Terms.
20.2 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, business, opportunities, goodwill, or reputation
- Loss of data or inability to access data
- Business interruption or downtime
- Costs of substitute services or procurement of replacement goods
- Damages arising from your use or inability to use the Service
This limitation applies whether the claim is based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
20.3 Maximum Liability Cap
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED £100 (ONE HUNDRED POUNDS STERLING) or the amount you paid us in the 12 months before the claim arose, whichever is greater. Since the Service is currently free, this means our maximum liability is £100.
20.4 Specific Disclaimers
We are specifically not liable for:
- Client Portal access issues: Clients unable to access portals, galleries, or invoices
- Gallery delivery failures: Images not uploading, downloading, or displaying correctly
- Email delivery failures: Notifications not sending or being received
- Payment protection failures: Gallery access controls not working as configured
- Data loss or corruption: Loss of photographs, client records, or other content
- Invoice or calculation errors: Incorrect tax, pricing, or payment calculations
- Security breaches: Unauthorized access to accounts or data
- Third-party service failures: Issues with hosting, storage, email, or other providers
- Your client relationships: Disputes, losses, or damages involving your clients
- Regulatory compliance: Your failure to comply with GDPR, tax laws, or other regulations
20.5 Jurisdictional Exceptions
Some jurisdictions do not allow limitations on implied warranties or exclusions/limitations of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
21. Indemnification
You agree to defend, indemnify, and hold harmless StudioStack, its developers, operators, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use or misuse of the Service
- Your breach of these Terms
- Content you upload or share through the Service
- Your violation of any law or regulation
- Your violation of any third-party rights (intellectual property, privacy, etc.)
- Your interactions with clients or third parties through the Service
- Your failure to comply with data protection laws (GDPR, etc.)
- Claims by your clients regarding gallery access, invoicing, or other Service features
- Any damage to third parties caused by your use of the Service
This indemnification obligation survives termination of your account and these Terms. We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.
22. Account Termination
22.1 Termination by You
- You may close your account at any time through the account settings
- Upon closure, you will lose access to the Service and your data
- You should export any data you wish to retain before closing your account
- Account closure does not relieve you of obligations incurred before termination
22.2 Termination by Us
We may suspend or terminate your account at any time, with or without notice, for:
- Violation of these Terms
- Suspected fraudulent, abusive, or illegal activity
- Extended periods of inactivity
- At our discretion if we cease operating the Service
- Any reason or no reason during the alpha testing period
We will make reasonable efforts to notify you before termination unless prohibited by law or if immediate termination is necessary to prevent harm.
22.3 Effect of Termination
- Your right to access and use the Service immediately ceases
- We will delete your data according to our data retention policy (typically within 90 days)
- Provisions that by their nature should survive termination will remain in effect (liability limitations, indemnification, dispute resolution)
- You remain liable for any obligations incurred before termination
23. Changes to Terms
We may modify these Terms at any time to reflect changes in the Service, legal requirements, or our business practices.
23.1 Notification of Changes
- Material changes will be communicated via email to your registered email address
- We may also post a notice in the Service or update the "Last Updated" date
- For minor changes (typos, clarifications), we may update without notice
- You should review the Terms periodically to stay informed of changes
23.2 Acceptance of Changes
- Continued use of the Service after changes constitutes acceptance of the new Terms
- If you don't agree to the changes, you must stop using the Service and close your account
- For significant changes, we may require explicit acceptance before continuing to use the Service
24. Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Acts of God, natural disasters, pandemics, or public health emergencies
- War, terrorism, riots, or civil unrest
- Government actions, laws, regulations, or orders
- Strikes, labour disputes, or supply chain disruptions
- Internet, telecommunications, or utility failures
- Cyberattacks, hacking attempts, or distributed denial-of-service attacks
- Third-party service provider outages or failures
- Hardware or software failures beyond our control
During force majeure events, our obligations will be suspended for the duration of the event. We will make reasonable efforts to mitigate the effects and resume normal operations as soon as practicable.
25. General Provisions
25.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and StudioStack regarding the Service and supersede all prior agreements, representations, and understandings.
25.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
25.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.
25.4 Assignment
You may not assign or transfer these Terms or your account to any third party without our prior written consent. We may assign these Terms or delegate our obligations without restriction. Any attempted assignment in violation of this section is void.
25.5 No Agency
Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and StudioStack. You have no authority to bind us or make commitments on our behalf.
25.6 Third-Party Beneficiaries
These Terms are for the benefit of you and StudioStack only. No third party has any right to enforce any provision of these Terms.
25.7 Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. You agree that:
- Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales
- You submit to the personal jurisdiction of these courts
- The United Nations Convention on Contracts for the International Sale of Goods does not apply
25.8 Dispute Resolution
Before filing any legal claim, you agree to first contact us to attempt to resolve the dispute informally. We will work in good faith to resolve disputes amicably before resorting to formal legal proceedings.
25.9 Contact Information
For questions, concerns, or notices regarding these Terms, please contact us at:
Email: hello@studiostack.co.uk
We aim to respond to all inquiries within 5 business days during the beta period.
26. Alpha Testing Program
StudioStack is currently in alpha testing (pre-beta). By participating in the alpha program, you acknowledge and agree to the following:
26.1 Purpose of Alpha Testing
- The alpha program allows us to test experimental features, identify bugs, and gather feedback before beta release
- Your participation helps us improve the Service in its earliest stages
- Features may change dramatically, break, or be removed entirely based on testing results
- The alpha version is highly experimental and not representative of the final product
- Alpha testing is for testing purposes only, not for production business use
26.2 Alpha User Responsibilities
- Report bugs, errors, or issues you encounter through appropriate channels
- Provide constructive feedback about features and usability
- Do not use the Service for production-critical business operations
- Understand that the Service may change, break, or reset without notice
- Maintain your own backups as the primary copy of all content
- Have alternative systems in place for your actual business needs
26.3 No Commitment to Launch
We reserve the right to discontinue the Service at any time during alpha testing, including permanently. There is no guarantee StudioStack will proceed to beta or public launch. If we discontinue the Service, we will provide reasonable notice to allow you to export your data.
26.4 Feedback and Suggestions
Any feedback, suggestions, ideas, or other information you provide about the Service becomes our property. We may use this feedback without restriction or compensation to you. You hereby assign all rights in such feedback to StudioStack.
26.5 Alpha Duration and Transition
- The alpha period will continue until we determine the Service is ready for beta testing
- We will notify you when the Service transitions from alpha to beta, and eventually to general availability
- At each transition, new Terms may apply and pricing may be introduced
- Alpha users may receive benefits such as discounted pricing or legacy features when the Service moves to paid tiers
27. Acknowledgement and Acceptance
Important Acknowledgment
By creating an account and using StudioStack, you acknowledge that you have:
- Read and understood these Terms of Service in their entirety
- Understood that the Service is alpha testing software with significant risks
- Agreed not to use the Service for business-critical operations during alpha testing
- Agreed to maintain your own backups of all content
- Accepted the liability limitations and disclaimers
- Agreed to comply with all applicable data protection laws
- Understood that we are not liable for client portal access issues
- Accepted the risks of data loss and service unavailability
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.
Your continued use of StudioStack constitutes ongoing acceptance of these Terms and any future modifications.
Thank you for participating in the StudioStack beta program.
We appreciate your support and feedback as we build the future of photography studio management.